Shipping Policies
When is my order shipped?
Most orders received by 5 PM EST on business days are shipped out the same day unless the item is out of stock.
What is the expected time to ship out (not including actual shipping time)?
Shipping and handling preparation typically takes 1 day.
Are returns accepted?
Unfortunately, we are unable to accept any returns. All sales are final and no returns can be issued. Please contact us for any further information.
Do you offer “autoship” or automatic order refills?
Yes we do! With Autoship, you can get automatic refills of your fur baby’s supplements and other essentials — on YOUR schedule! It’s very easy: select Autoship at checkout, choose your schedule, and we do the rest.
Do you ship outside of the U.S.?
Currently we only ship to U.S. destinations.
Why did I get two separate shipments for my one order?
All of our Chinese herbal therapies are shipped directly from the manufacturer to ensure peak freshness. Other items in your order will be shipped from our clinic. If you have both in your order, you will receive them in separate shipments.
Are Chinese herbal therapies contraindicated with concurrent Western medicine?
Most of the herbals are very safe to use in conjunction with any Western medicine.